Fosun Interview

Successful Companies Have a DNA of Bringing Cultures Together

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Following her speech at a recent conference, we had an exclusive interview with the CEO of United Family Healthcare (UFH), Roberta Lipson. Her fluent Chinese amazed us, not to mention her very stylish Chinese Cheongsam. At the age of twenty-four, Roberta arrived in China and began her career in healthcare and later with UFH.

 

 

During our interview she shared her valued opinions on the synergy in the Fosun Family and also on future development plans for UFH in China.

 

 

  1. After becoming a member of the Fosun family, I wonder whether there have been any changes or benefits that you have gained from Fosun?

Sure, I think I talked a little bit today in my presentation about the fact that so many companies in the big Fosun family can benefit from knowing each other and from working together. I think successful business is all about finding synergies; synergies between people, synergies between organizations and we’ve already seen so many of these synergies.

 

 

 Luz Saude, for instance, is another company that’s very similar to UFH that’s operating in another country. So they are getting different inputs and learning different things at a little bit of a different pace and stage to us. So something they are ahead on, or maybe we are ahead on, we can really learn a lot from each other’s experiences. Learning from the experience of taking care of the patient population over time and offering the benefit of each other’s knowledge is what’s most important for the benefit our patients.

 

 

 For example, Guahaowang is helping to bring us patients. Ming Yi Dao is bringing us surgeons. It’s a very young company but they already have a great platform which can bring doctors, hospitals and patients together. So if a patient needs a doctor, needs a kind of intervention or some kind of procedure, and if that procedure is not available where she lives, or where she can’t get an appointment with a really good doctor, they can bring the doctor and the patient to our hospital. So for somebody who needs a real specialist this is a very interesting online platform.

 

 

I think this is a great big family and we’ve benefited a lot as being a part of it for sure. And I think that there are plenty more benefits to come.

 

 

  1. How do you maintain your relationship with your clients?

First of all, every patient at United Family Healthcare is assigned a primary care provider. A doctor’s responsibility is to become a partner and a friend of our patients to partner with them to keep them healthy. So weare hoping that our patient partners will come for a check-up every year with their doctor and that doctor can give them health advice.

 

 

So it’s this care about our patients’ health that keeps us in touch. We have an app that allows the patient to check information about doctors, to make an appointment with the doctor, to get the results of their lab tests, to get their medication delivered, to get their refilled medication delivered, to pay and check their bill and that’s where we are starting with.

 

 

  1. So what’s your plan for next year? Do you have any strategy in China?

First and foremost, we hope to continue with this role of aligning patients’ interest with our interest of being providers. So our long term strategy is to do more taking care of people, taking care of populations; getting paid to keep people healthy and not just to make money from them. That’s our long term goal.

 

 

 In the next year, I’m happy to say that we are going to open three new hospitals; two in Shanghai, and one in Guangzhou. So that’s the big development plan for this year. We also hope this year to continue collaborating with other Fosun portfolio companies to expand our collective participation in the good health of our customers.

 

 

  1. Would you please share your idea on the differences and synergies between Chinese culture and western culture?

I think that one of the things that allowed our company to grow and prosper was the fact that we really value the benefits of bringing Chinese andwestern culture together. I think we have so much that we can gain from bringing the best from our cultures together. I think those companies thathave a DNA of bringing different cultures together are very successful.